Privacy policy

Last updated December 18, 2024

This Privacy Notice for REFRACTORIES TRADING HOUSE LLC ("we," "us," or "our") describes how we collect, use, and share ("process") your personal information when you use our services ("Services"), including:

- Visiting our website at refractorist.com or any website linking to this Privacy Notice.

- Engaging with us in sales, marketing, or events.

If you have questions or concerns, contact us at info@rth-usa.com.

SUMMARY OF KEY POINTS

- Personal Information Processed: We collect names, email addresses, payment details, and other data provided by you or collected automatically.

- Sensitive Information: We do not process sensitive personal information.

- Third-Party Sources: We may collect data from public databases, marketing partners, and social media platforms.

- Purpose of Processing: To provide services, communicate, ensure security, and comply with laws.

- Sharing Information: Information may be shared with specific third parties under certain conditions.

- Data Security: While we implement safeguards, no system is completely secure.

- Your Rights: Depending on your location, you may access, update, or delete your personal information.

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?

2. HOW DO WE PROCESS YOUR INFORMATION?

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

4. DO WE USE COOKIES AND TRACKING TECHNOLOGIES?

5. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

6. HOW LONG DO WE KEEP YOUR INFORMATION?

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

8. DO WE COLLECT INFORMATION FROM MINORS?

9. WHAT ARE YOUR PRIVACY RIGHTS?

10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

1. WHAT INFORMATION DO WE COLLECT?

Information You Provide:

We collect personal information you voluntarily provide when registering, expressing interest in our products, or contacting us. This may include:

- Names, phone numbers, email addresses, usernames, passwords, contact preferences, payment information, and billing addresses.

Automatically Collected Information:

We collect information such as IP addresses, browser details, device characteristics, usage data, and location. This helps maintain security and improve our services.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your information to:

- Facilitate account creation and authentication.

- Deliver services and manage orders.

- Respond to inquiries and provide support.

- Send marketing and promotional communications (opt-out available).

- Improve services, evaluate trends, and ensure security.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share information:

- During business transfers (e.g., mergers or acquisitions).

- With affiliates and service providers bound by confidentiality agreements.

4. DO WE USE COOKIES AND TRACKING TECHNOLOGIES?

Yes, we use cookies and similar technologies to collect information. You can opt out of certain cookies by managing your browser settings. For more details, review our Cookie Notice at refractorist.com/cookies-policy.html.

5. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

If you register using a social media account, we may access profile information such as your name, email address, and profile picture. This data is used only for purposes outlined in this Privacy Notice.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain information as long as necessary to fulfill the purposes outlined in this Privacy Notice or as required by law. When no longer needed, data is deleted or anonymized.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

We implement organizational and technical security measures to protect your data. However, no system is entirely secure. Access and transmit information at your own risk.

8. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect data from or market to children under 18. If you believe we have collected such data, contact us at info@rth-usa.com.

9. WHAT ARE YOUR PRIVACY RIGHTS?

You may:

- Review, update, or delete your information.

- Withdraw consent for data processing (where applicable).

- Opt out of marketing communications.

To exercise these rights, contact us at info@rth-usa.com.

10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

Residents of certain U.S. states (e.g., California, Virginia) may have additional rights, including:

- Accessing or deleting personal information.

- Opting out of the sale or sharing of personal data.

- Non-discrimination for exercising privacy rights.

To exercise these rights, submit a request to info@rth-usa.com.

11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

Email us at info@rth-usa.com or write to:

REFRACTORIES TRADING HOUSE LLC

6335 180TH PL NE UNIT 546

Redmond, WA 98052-6271

United States