Terms and Conditions

Terms & Conditions

Last Updated: December 18, 2024

Welcome to Refractory Trading House LLC ("Seller"). These Terms & Conditions ("Terms") govern your use of our website https://refractorist.com/ ("Website") and your purchase of goods from the Seller. By accessing the Website or placing an order, you agree to these Terms. If you do not agree, please refrain from using our Website or Services.

1. General Provisions

1.1 These Terms are developed in accordance with U.S. legislation, including e-commerce and consumer rights laws.

1.2 The Terms apply to all goods and services offered on the Website unless otherwise specified.

1.3 The Seller may unilaterally amend these Terms. Updated versions take effect upon publication on the Website.

1.4 By placing an order, you confirm:

- You are at least 18 years old (for individuals).

- You have read and agree to these Terms.

2. Definitions

- Seller: Refractory Trading House LLC, a U.S.-based company offering goods for sale via the Website.

- Website: The Seller’s online store at https://refractorist.com/.

- Buyer: Any individual or legal entity who accepts these Terms and places an order.

- Goods: Products listed on the Website available for purchase.

- Order: A properly completed request for the purchase of Goods.

- Acceptance: The Buyer’s unconditional agreement to these Terms by placing an order or paying for Goods.

3. Prices and Payment Terms

3.1 All prices are listed in U.S. dollars and include applicable taxes unless specified otherwise.

3.2 Prices may be updated without prior notice but will not affect confirmed orders.

3.3 Accepted payment methods include:

- Credit cards (Visa, MasterCard, American Express).

- PayPal.

- Bank transfers.

3.4 Payment is deemed complete when funds are credited to the Seller’s account.

4. Order Placement

4.1 Buyers must place orders using the Website’s functionality.

4.2 Accurate personal and contact details (e.g., name, delivery address, phone number, email) are required.

4.3 Orders are confirmed via email or phone. Errors in the provided information may delay fulfillment.

5. Delivery

5.1 Delivery is available within the U.S. through third-party logistics providers (e.g., UPS, FedEx, USPS).

5.2 Buyers bear delivery costs unless otherwise specified.

5.3 Upon receiving Goods, Buyers must inspect the condition of the packaging and items. Claims for damages must be accompanied by photo or video evidence taken at the time of delivery.

6. Returns and Exchanges

6.1 Returns are accepted within 14 days of receipt if:

- The Goods are unused and in their original packaging.

- Proof of purchase is provided.

6.2 Refunds will be processed within 10 business days after inspection of returned Goods.

6.3 Custom-made or "Final Sale" items are non-returnable.

7. Warranties

7.1 The Seller guarantees the conformity of Goods with their descriptions on the Website.

7.2 Warranty terms are outlined in product documentation.

7.3 The Seller is not responsible for:

- Buyer’s misuse of Goods.

- Damages caused by non-compliance with instructions.

8. Data Protection

8.1 Buyers consent to the processing of personal data as outlined in the Seller’s Privacy Policy.

8.2 Personal data is used solely for fulfilling obligations, including order delivery and returns processing.

8.3 The Seller complies with U.S. data protection laws, including the California Consumer Privacy Act (CCPA).

9. Force Majeure

9.1 The Seller is not liable for non-fulfillment of obligations caused by force majeure, including:

- Natural disasters (e.g., fires, floods).

- Acts of war or government restrictions.

- Communication system failures.

10. Dispute Resolution

10.1 Disputes will first be resolved through negotiations.

10.2 If no agreement is reached, disputes will be handled by the courts of North Carolina, USA.

11. Final Provisions

11.1 These Terms are governed by U.S. law.

11.2 Any additional agreements must be made in writing.

12. Contact Information

Company: Refractory Trading House LLC 

Address: 6335 180TH PL NE UNIT 546, Redmond, WA, 98052-6271, USA 

Phone: +1 (424) 247-4890 

Email: info@rth-usa.com 

Website: https://refractorist.com